Optimizing Global Service In The Most Challenging Economic Climate Of Our Time

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Featured Speaker Paul Hunt VP Field Service Bombardier Developing And Implementing A Service System Tool To Support Your Customer Service Initiatives

Through in-depth industry research Field Service 2009 provides the most timely topic discussion for senior-level service and support executives. This year’s program highlights include:

• Remote Diagnostics: Utilize connectivity to focus on preventative maintenance and increase first-time resolution.
  
• Knowledge Management: Link internal and external customers to impact customer satisfaction and product support.
  
• Technical Assistance Centers: Explore technology integration, technician skill development, capturing support center metrics and utilizing remote agents to save costs.
  
• Global Service Delivery: Develop your presence in emerging markets, including Global third party partnering
  
• Outsourcing: Explore the implementation of outsourcing operations including Remote Diagnostics; Knowledge Management; Technical Assistance Center and even The entire Service organization
  
• Field Force Management: Optimize and Integrate Mobile Technologies, Knowledge Management Systems and the Outsourcing of the Field Force

Brand New For Field Service 2009

• Technical Assistance Center Summit: April 27
  
• Utilities Field Service Joins The Program: April 28
  
• Head of Service Workshop: April 29
  
• Industry Roundtables Xchange: April 29
  
• Field Force Symposium: April 30
  
• Post Show Report & Interactive Benchmarking Study

April 27, 2009 – Technical Assistance Center Summit

• Overcoming the challenges and complexities of implementing new technology and integration
  
• Optimizing your workflow management processes
  
• Effectively manage remote call center technicians
  
• Evaluating support center metrics…and much more

April 30, 2009 – Field Force Management Symposium

• Explore the latest advancements and upgrades to mobile technologies hardware and software
  
• Mastering the transition of outdated legacy and workforce management solutions
  
• Identify necessary business process improvements and explore service revenue enhancement for your organization
  
• Optimizing six sigma in service