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Strategic Service Management Asia 2009

“A big thank you to all speakers, sponsors and participants for making the event a great success!”

Strategic Service Management is the ONLY event addressing the issues, challenges and strategies used across multiple industries to achieve customer service excellence in Asia. It provides you with a unique opportunity to hear from service leaders how they have approached and resolved key challenges, benchmark with your peers and others from cutting edge sectors, get practical, hands on details on specific operational issues, and benefit from numerous networking opportunities!

The 2008 Speaker Faculty Included:

Wolfgang Heimsch Chief Executive Officer of Customer Services
Siemens Healthcare, Germany

Tim Griffin
Vice President, Services, Asia Pacific
Dell, Singapore

Peter Tiarks
General Manager Customer Support
Airbus China

Cathy Langlois
Director for Customer Support & Maintenance, Asia Pacific
Rockwell Automation Asia Pacific, Hong Kong

Leong Peng Ham,
Vice President, Fixed & IP Services
Starhub, Singapore

Cally Chan
General Manager, HP Services
Hewlett Packard HK SAR

Canyuan Wang
VP Field Engineering
Tokyo Electron (Shanghai) Limited, China

Michael Rucinski
Director Technical Services, Service Supply Chain,
Cisco Systems, Japan

May Kwan
Manager, Customer Interaction Centre
CLP Power HK Ltd

Andy Chan
General Manager, Services, Greater China
Carestream Health, China

Vitaliano Mamawal III
Vice President Customer Service Operations
Toyota, Philippines

Stephen Cherian  
General Manager, Customer Support/ Logistics, Asia
Volvo Construction Equipment, Singapore

Chi Yu
Vice President, Customer Support, Asia
ASML, Hong Kong 

Laurie Young
Author of From Products to Services: Insights and experience from companies which have embraced the service economy, UK

Devdutta Chandavarkar
Director of After-Sales
Mercedes-Benz India

Rajan Rajgopal
Vice President, Customer Engineering,
Chartered Semiconductor, Singapore

The Topics Addressed At The 2008 Conference Included:

Topics addressed include:

  • Latest service innovations, tools and technology to help you in your service improvement strategies
  • Business transformation and change management concepts on building world class service organizations and how you can transition your business from products to services for revenue gains
  • Service strategies and best practices to improve service levels, increase cost efficiency while meeting the expectations of Asian customers including inventory management, outsourcing and partnership
  • Talent development, management and retention roadmaps from award winning OEMs
  • Techniques to ensure the right part, at the right time
  • Methodologies for continuous improvement to maintain your competitive advantage

Speaker Opportunities

If you are interested in Speaking at SSMA 2009 please contact Grace Chng at grace.chng@wbr.ae or call on +9714 365 4137.

Sponsorship Opportunities

To learn more about sponsorship opportunities at Strategic Service Management Asia 2009, please contact Pete Mitchell on +971 (4) 3654118 or email pete.mitchell@wbr.ae
 



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